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Terms of Service

It's important to note that the effectiveness of RTT has not been extensively studied and more research is needed to confirm its benefits.
Also, as with any therapeutic approach, individual results may vary.

CURRENCY, CANCELLATIONS, RESCHEDULING, MISSED APPOINTMENTS & REFUNDS

Definition:

              International: Outside of U.K

CURRENCY - (Not applicable to Free sessions)

All fees are quoted in GBP for UK-based clients and USD for international clients unless otherwise agreed.

CANCELLATION & REFUNDs- (Not applicable to Free sessions)

Cancellations are accepted via our booking system or email only. Emails can be sent to theteam@umarstherapy.com and please be sure to quote your Client Reference number.

* U.K. and International cancellations for online sessions are to be sent 48 hours in advance for online sessions to qualify for a refund.

* UK in-person cancellations are to be sent 72 hours in advance to qualify for a refund.

* International In-Person cancellations, once booked are not refundable.

 

MISSED APPOINTMENTS​

You will get two automated reminders about your appointment from the booking system. These will come from theteam@umarstherapy.com . Please be sure to check your SPAM box. you may also opt-in for Text message reminders.

The same confirmation email also asks you to 'CONFIRM' your appointment and attendance. Please make sure you 'CONFIRM'.

If a confirmation has not been received, the call will not go ahead and a refund will not be possible.

An additional 20% of the agreed fee is charged to reschedule any missed appointments.

If a scheduled Follow-Up appointment is missed without the required notice, there will be an additional charge to reschedule. (Not applicable to Free sessions).

RESCHEDULING

If you need to reschedule an RTT/Hypnotherapy/Coaching session, please do so 48 hours before the scheduled time. If you need to reschedule a Discovery Call, please do so 24 hours before the scheduled time. You can do this by using the option on your booking confirmation email or by sending an email to theteam@umarstherapy.com . Whatsapp/text messages will not be acceptable.

Follow-up calls must be done within the agreed timeline as this plays a vital role in the transformation. Failure to maintain the timeline may not deliver the expected results.

FEES - (Not applicable to Free sessions).

All Fees are due to be paid 72 hours before the session. The fee for your session will be agreed upon following the Free Discover Call.

All professional fees will be disclosed to you before booking. Fees are subject to review and may increase from time to time.

Session fees are calculated and based on my time and professional expertise and are not a guarantee of a successful outcome.

You will always receive confirmation of the professional fees before booking.

I generally use Hypnotherapy for most of my processes. On some occasions, clients experience resistance to relax into hypnosis. In such instances, an additional session may be required which will attract additional fees.

Please visit the FAQ's page to make sure you understand the process and are completely comfortable with the commitment required.

Additional charges apply for in-person sessions. Please be sure to confirm if this applies to you and what the charges are.

CONTACT BETWEEN US

Any contact between sessions will be by email or other agreed method during office hours only (Mon-Friday 09:00-17:00 Ex. Bank Holidays). Any messages received outside of these hours will be dealt with during office hours only.

MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

Failure to disclose any medical issues may result in regression and Umar's Therapy Ltd will not be held liable.

 

ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery, or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied, or sold under any circumstances.

OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s).

No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already
made.

CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:


1. Where you give permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:

  • The possibility of harm to yourself or others exists

  • In cases of fraud or crime

  • When minors (under 18 years old) are involved

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

LIABILITY & INDEMNITY
Under no circumstances will Umar Sheikh or Azora Wellbeing Ltd be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Umar Sheikh. In addition, you agree to defend, indemnify, and hold Umar Sheikh harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales.
You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have

re-started therapy with me after a long period of absence.

DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy: CLICK HERE TO VIEW. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment.
The terms o
f this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

Client files are archived after 12 months and deleted after six years. All audio files are deleted after 6 months. Revised audios can be requested at £75.

CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.

STATEMENTS OF UNDERSTANDING
By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:
I confirm that I have been advised by Umar Sheikh of the scope of the therapies that he provides and give my full consent to receiving therapy sessions from Umar Sheikh.
I understand that results may vary from person to person and the agreement by Umar Sheikh to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by Umar Sheikh either in person or via telephone, email or internet, is not a replacement or substitute for medical, 
psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriately qualified healthcare professional.
I declare that, if advised by Umar Sheikh before or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Umar Sheikh before the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to any recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions
.

CONFIDENTIALITY
You confirm you have received a request for consent as part of my Intake Form and by signing this form, you consent that Umar Sheikh may release information to a specific individual or agency if it has been determined that I am a vulnerable person or at risk; if I, as a
client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, Umar Sheikh may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.

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